We should always be looking for ways to improve, and to me the driving force behind Library 2.0 is enhancement of library services and operations. Libraries should use their mission statement as a guide and find strategic ways to use the tech available.
In some of the readings and comments I noticed anxiety about libraries incorporating web 2.0 technology and subsequently losing the personal touch of more traditional services. I don't see it as an either/or choice. Personal service should remain important, and web 2.0 simply provides additional ways to keep in touch and interact with patrons. Just as a patron with no tech experience may not look at a library's wiki or Flikr collection, another patron may prefer to interact and do initial research online.
Library 2.0 emphasizes connections between libraries and their users, and through that interaction, libraries can gain a greater grasp on what users need. I see libraries and museums as places to provide and provoke learning opportunities and exchange of ideas. Library 2.0 supports those goals.
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